To export your ticket data, start out by logging in.

From the menu under the Dashboard, navigate to the History tab. 

Here, you should apply all the filters you need, or leave all of them as-is.
Press Export to assemble your Excel spreadsheet.

The Excel file will have the following sheets:

  • Ticket List
  • Clerks (conditional)
  • Lines

NB! By setting up custom Input Fields, your clerks can fill in detailed information about your customers. This data can then be seen and exported on the history page. This can be especially valuable for managers as it allows them view and analyze all of that gathered data in Excel.

Ticket List

The ticket list sheet contains the raw ticket data of all the filtered tickets. 

This includes the time the ticket was taken, as well as the time the ticket was called and marked served (where applicable). 

There are also columns showing the status of the ticket, wait and service times (where applicable), the clerk who called the ticket, and the line where the ticket was taken. 

In addition, there are also columns for all the fields asked during sign-in as well as all your custom input fields and labels.

Clerks

The clerks sheet contains a breakdown of the selected tickets by clerk and date. 

Tickets marked as cancelled are not counted towards any clerk's numbers.
When there are only cancelled tickets, this sheet will not be created.

Lines

The lines sheet contains a breakdown of the selected tickets by lines and date. 

These tickets should always add up to the total number of tickets taken.

Did this answer your question?