When you have a large shop floor or long waiting lines, you often need to connect with your visitors from afar.
Qminder can text your visitors about the waiting line status via Automated Text Messages. But you can also chat with each customer no matter where they are.
Text messaging is only available for Pro Plan subscribers.
Enable text messaging
To enable chat text messages, go to the Locations tab and select the location for which you wish to set up text messaging. Then go to the TEXT MESSAGES tab and click on "Enable messaging".
To chat with a customer go to Service View, click on a customer and then click on Chat. You can also click on the phone number field under the customer's name.
With text messaging, you can answer these important questions:
- Do your customers have the necessary documents with them?
- Will they be on time or are they running late?
- Do they know what/who they want?
- Could they fill in your customer satisfaction survey?
Your customers can also send you pictures via text messaging, for example a photo of a required document or their ID.
Talk with your visitors and learn how to provide exceptional service!