Qminder's self-service sign-in solution on iPad makes queue management seamless and easy but in order to make customer experience even more personal, consider adding a greeter:
- Customers walk in and sign in on an iPad. They then wait in the waiting area or browse around the shop;
- Greeter approaches them with an iPad or any other web capable device as Qminder can be used through the web browser. The greeter asks what type of services they need and enters all the necessary information into the system.
- All the information gathered by the greeter will be available for the rest of the team to see and your team can allocate the most skilled rep in for this type of service.
As an alternative, the first step (iPad sign-in) can be skipped - the greeter can welcome the customers, enter them into line and fill in the additional information all at once.
Service intelligence is critical to any business and that's why Qminder makes collecting customer information easy. The data you choose to collect determines the value you get. You can set the iPad to ask additional information directly from the customer and you can also set customized fields for your employees to fill in while serving the customers.