Service

Learn how to provide service in Qminder.

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11 articles in this collection
Written by Siim Raud, Rauno Rüngas, Kris Varik and 1 other

What is the Overview?

Overview

View your daily progress and keep an eye on clerk performance.

Written by Kris Varik
Updated over a week ago

What is the Service View and how to use it?

Service View guide

How to manage the queue, call visitors and serve visitors

Written by Kris Varik
Updated over a week ago

Service View guide (old version)

Learn how to use the Service View and understand its tools of queue management.

Written by Kris Varik
Updated over a week ago

Select your Line and Desk

Choose the lines which to serve and confirm your desk

Written by Rauno Rüngas
Updated over a week ago

Ending the service

Call Again, No Show, Return to Queue, Call Next or Finish Serving

Written by Rauno Rüngas
Updated over a week ago

Additonal actions inside the Service View

Labels

How to add, edit and remove labels

Written by Kris Varik
Updated over a week ago

No Show

How to deal with visitors who miss their turn.

Written by Kris Varik
Updated over a week ago

Returning a visitor back to the queue

Move a called visitor back into the queue

Written by Siim Raud
Updated over a week ago

Forward a visitor

Multi-Stage workflow and re-directing your visitors

Written by Rauno Rüngas
Updated over a week ago

Group Service

Learn how to serve multiple visitors at the same time

Written by Maris Kund
Updated over a week ago

Assign customers

Improve the workflow by manually assigning customers to the right employee

Written by Kris Varik
Updated over a week ago