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Service

Learn how to provide service in Qminder.

Siim Raud avatar Rauno Rüngas avatar Kris Varik avatar +1
10 articles in this collection
Written by Siim Raud, Rauno Rüngas, Kris Varik and 1 other
What is the Overview?

Overview

View your daily progress and keep an eye on clerk performance.
Kris Varik avatar
Written by Kris Varik
Updated over a week ago
What is the Service View and how to use it?

Service View guide

How to manage the queue, call visitors and serve visitors
Kris Varik avatar
Written by Kris Varik
Updated over a week ago

Select your Line and Desk

Choose the lines which to serve and confirm your desk
Rauno Rüngas avatar
Written by Rauno Rüngas
Updated over a week ago

Ending the service

Call Again, No Show, Return to Queue, Call Next or Finish Serving
Rauno Rüngas avatar
Written by Rauno Rüngas
Updated over a week ago
Additonal actions inside the Service View

Labels

How to add, edit and remove labels
Kris Varik avatar
Written by Kris Varik
Updated over a week ago

No Show

How to deal with visitors who miss their turn.
Kris Varik avatar
Written by Kris Varik
Updated over a week ago

Returning a visitor back to the queue

Move a called visitor back into the queue
Siim Raud avatar
Written by Siim Raud
Updated over a week ago

Forward a visitor

Multi-Stage workflow and re-directing your visitors
Rauno Rüngas avatar
Written by Rauno Rüngas
Updated over a week ago

Group Service

Learn how to serve multiple visitors at the same time
Maris Kund avatar
Written by Maris Kund
Updated over a week ago

Assign customers

Improve the workflow by manually assigning customers to the right employee
Kris Varik avatar
Written by Kris Varik
Updated over a week ago
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