To begin searching, click on the magnifying glass on the top right of the dashboard.
The search will automatically start while you're typing - you don't need to press enter.
You can type in information about whatever it is you're trying to find, be it locations, lines, tickets or employees.
What keywords can I search with?
For locations and lines - name or the address (for locations only).
For tickets - name, phone number/e-mail (provided they were entered at the time the ticket was added in the queue), as well as any labels or extra fields attached or text messages exchanged (the latter only applies to non-automatic messages).
For employees - name or email address.