Sometimes a customer may ask for a specific clerk or a special request that only a certain employee can help with.

Assign a customer to a specific co-worker by clicking on a visitor's name in the waiting list. In the Visitor Details window, open the queue management options and select Assign To from the list. 

Click the co-worker's name who you wish to assign the visitor to.

The selected employee will then receive a notification through the Qminder dashboard that the customer has been assigned to them. Make sure your browser settings allow notifications from Qminder.

Alternatively, a greeter or clerk can also add describing labels to customers. By looking at labels it is easy to assign the right employee who can provide the best service for that particular customer.
A great way to use utilize the Assign To feature is to match customers and clerks by language.
 Learn more about labels here!

Did this answer your question?