Service

How to use the service view most effectively

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13 articles in this collection
Written by Kristjan Varik, Johannes Kadak, and Rauno Rüngas and 2 others

Service View guide

Learn how to use the Service View and understand its tools of queue management.
Written by Kristjan Varik
Updated over a week ago

Configuring Custom Input Fields

Setting up custom fields to collect additional data about the visitors.
Written by Johannes Kadak
Updated over a week ago

Labels

Make the most out of Qminder's tagging feature
Written by Rauno Rüngas
Updated over a week ago

No Show

How to deal with visitors who miss their turn.
Written by Kristjan Varik
Updated over a week ago

Returning Visitor Back to the Queue

Written by Siim Raud
Updated over a week ago

Forward a visitor

Multi-Stage workflow and re-directing your visitors
Written by Rauno Rüngas
Updated over a week ago

Assign customers

Improve workflow by manually assigning the customer to the right employee
Written by Kristjan Varik
Updated over a week ago

Ending the service

No Show, Mark Served or Call Next, Call Again
Written by Rauno Rüngas
Updated over a week ago

SMS text message notifications

Inform your visitors with automated and customized text messaging.
Written by Johannes Kadak
Updated over a week ago

Post-service SMS

Send automatic text message after the completion of service
Written by Yuxuan Chen
Updated over a week ago

Select your Line and Desk

Written by Rauno Rüngas
Updated over a week ago

Keyboard Shortcuts

Use the keyboard to be more efficient on the Service View.
Written by Johannes Kadak
Updated over a week ago

Chat with your visitors

Talk to your customers via SMS text messages.
Written by Rauno Rüngas
Updated over a week ago