Service

How to use the service view most effectively

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14 articles in this collection
Written by Kristjan Varik, Rauno Rüngas, and Johannes Kadak and 2 others

Service View guide

Learn how to use the Service View and understand its tools of queue management.
Written by Kristjan Varik
Updated this week

Overview screen

View your daily progress and keep an eye on clerk performance.
Written by Kristjan Varik
Updated this week

Labels

Make the most out of Qminder's tagging feature
Written by Rauno Rüngas
Updated this week

Configuring Custom Input Fields

Setting up custom fields to collect additional data about the visitors.
Written by Johannes Kadak
Updated over a week ago

No Show

How to deal with visitors who miss their turn.
Written by Kristjan Varik
Updated this week

Returning Visitor Back to the Queue

Written by Siim Raud
Updated this week

Forward a visitor

Multi-Stage workflow and re-directing your visitors
Written by Rauno Rüngas
Updated over a week ago

Assign customers

Improve workflow by manually assigning the customer to the right employee
Written by Kristjan Varik
Updated this week

Ending the service

No Show, Mark Served or Call Next, Call Again
Written by Rauno Rüngas
Updated over a week ago

Post-service SMS

Send automatic text message after the completion of service
Written by Yuxuan Chen
Updated over a week ago

SMS text message notifications

Inform your visitors with automated and customized text messaging.
Written by Johannes Kadak
Updated over a week ago

Select your Line and Desk

Written by Rauno Rüngas
Updated this week

Keyboard Shortcuts

Use the keyboard to be more efficient on the Service View.
Written by Johannes Kadak
Updated over a week ago

Chat with your visitors

Talk to your customers via SMS text messages.
Written by Rauno Rüngas
Updated over a week ago