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Qminder firewall configuration
Qminder firewall configuration

Network connectivity with Qminder

Mirjam Nugis avatar
Written by Mirjam Nugis
Updated over 5 months ago

This document provides technical information to IT staff to configure corporate firewalls and proxies to access Qminder. These accesses are required in a corporate network for all Qminder functionality, including iPad and TV as well as employee dashboard support.

Devices that the rules apply to

The below firewall rules must be applied to:

  • All computers, tablets, mobile devices that Qminder will be used on

  • iPads used with the Qminder iPad Sign-in Kiosk app

  • Apple TV devices used with the Qminder TV app

Protocols used

Qminder uses two protocols for data exchange:

  • HTTPS (port 443) -- based on TCP

  • WebSocket Secure (port 443) -- based on TCP

It is necessary for both of these protocols to be supported in the network setup.

Connection testing

It is recommended to use Qminder's built in connectivity test to verify that the firewall has been set up correctly. This test can be run by visiting the following URL in the web browser:

Outbound traffic

Qminder is a web based service. Employees will access Qminder Dashboard by navigating to https://dashboard.qminder.com via their web browser on any desktop, mobile or tablet device. All traffic will be either HTTPS or WebSocket protocol.

Qminder's iPad Sign-in Kiosk and TV apps will access Qminder's cloud services over HTTPS and WebSocket connections.

Hosts and ports

Allow outbound communications to these hosts:

.qminder.com *.intercom.io *.intercomcdn.com *.trackjs.com *.apple-mapkit.com

Allow outbound communication to these ports / protocols:

80 (HTTP) 443 (HTTPS + WebSocket Secure)

Inbound traffic

Qminder's cloud services will not establish connections to your corporate network, except when sending Webhooks to a designated URL.

No static IP address is needed for the corporate network.

Webhooks

In order to use Webhooks to integrate with the API, the Qminder cloud service will send HTTP POST requests to an URL chosen by the customer side IT department.


Full list of hosts that need to be allowed for Qminder to work

api.qminder.com dashboard-assets.qminder.com dashboard.qminder.com dl.qminder.com ipad.qminder.com name.qminder.com www.qminder.com sign-in.qminder.com static.qminder.com

The following third-party providers are needed as well:

*.intercom.io *.intercomcdn.com *.apple-mapkit.com
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