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Diagnosing connectivity issues on the iPad
Diagnosing connectivity issues on the iPad

If your iPad is not connecting to Qminder, here are some steps that you can follow to verify that connections are working.

Siim Raud avatar
Written by Siim Raud
Updated over 3 years ago

The Qminder iPad application requires a connection to Qminder's cloud systems in order to work. Sometimes, the corporate network needs a few extra configuration steps to get it right! Here are some easy-to-follow steps to get everything ready for your Qminder roll-out.

Contact support 💬

When something is wrong with the iPad's connectivity, our Qminder support team can walk you through the process of getting that iPad back online. So send a message to our support team!

Symptoms that you may have a connectivity issue 🏩

  • Visitors are not logged into Qminder after self-registering on the iPad

  • iPad doesn't show the Tap Here To Start button

  • iPad doesn't show the pairing code

  • iPad shows "Sorry, can't load Qminder at the moment."

Potential causes of connectivity issues ⚠️

  • Corporate network configuration has not been updated to allow connections to Qminder's cloud systems

  • Wi-Fi signal strength is too low for a stable connection

  • There is an issue from Qminder's side

How to detect problems with corporate network or Wi-Fi ❌

  • If you don't see the iPad pairing code, or see the "Sorry, can't load Qminder at the moment." message - it is likely that the corporate network configuration is blocking Qminder.

  • Visit https://dashboard.qminder.com on your employee workstation - if you get a connection problem, it is likely that the corporate network or Wi-Fi is having issues.

  • Visit https://dashboard.qminder.com on an alternative device (such as your personal smartphone) - using mobile data connectivity instead of the corporate network or Wi-Fi. If you can access Qminder from your alternative device, then it is very likely that the corporate network or Wi-Fi is having issues.

How to solve problems with corporate network or Wi-Fi ✅

  • Contact support - we have a document that you can forward to your IT department, that guides the IT department on allow-listing Qminder cloud systems in the corporate network.

How to detect problems with Wi-Fi signal strength ❌

  • If your employee workstation can access Qminder, but your iPad cannot - it is possible that the Wi-Fi signal near the iPad is too weak.

  • In order to verify, move the iPad closer to your workstation (either by moving the iPad stand, or taking the iPad with you to the workstation).

  • If the iPad's connection issues are resolved by moving the iPad's position closer to your workstation, then it is very likely that the Wi-Fi signal strength is the cause of the issue.

How to solve problems with Wi-Fi signal strength ✅

  • Oftentimes the best approach is to re-position the iPad to another location, where it gets a better Wi-Fi signal.

  • If this is undesirable, it may be required to request an additional Wi-Fi Access Point from IT to install it near the iPad's location.

How to detect problems with Qminder cloud systems

  • Qminder provides a real-time status page @ https://status.qminder.com - when you visit this page, it will tell you whether Qminder is currently fully operational or if there are any issues with Qminder cloud systems.

  • Contact support for additional guidance

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