This guide is for the old iPad app version! If you are using the upgraded version of the app please check here.

1. ACCESS SETTINGS

You can change the settings of the iPad app from Qminder dashboard.

  1. Log into Qminder. 
  2. Click on the Locations tab (the second icon from the bottom on the sidebar).
  3. Click on the location's name where the iPad has been connected to. 
  4. On the next page choose IPADS from the menu.
  5. Click on the iPad which you wish to configure.

2. SET LANGUAGES

Your iPad is now connected. Now it's time to configure your iPad. Our iPad is available in 28 languages. You can include more than one language. When you have more than 2 languages enabled, a Label indicating the language preference (not system language) will be attached to the entry.

3. SELECT LINES

When you have more than one type of service, you can set up them as Line and your customers can choose the service they need when they self sign-in. 

It is possible to include certain Lines on an iPad. This can be used to triage customers and direct them to a particular waiting area

NB! If you have only one Line available, then customers will not be asked to select a Line.

4. CONFIGURE FIELDS

Our iPad can help you to collect customers' names (or full name), phones, emails, ID. Only the name field is required. You can set the others as optional fields. Click Add Input to add more fields.

N.B. This is not to be confused with Input Fields. Input Fields are for employees to fill in for internal use. Learn more about Input Fields.

5. TURN ON SINGLE APP MODE

In order to prevent visitors from closing Qminder app and interacting with the iPad's other functions, turn on Guided Access which allows you to make Qminder the only usable app on the iPad.

On the iPad go to Settings > General > Accessibility > Guided Access and switch Guided Access on. 

If Guided Access is turned on, open Qminder app and tap the home button three times, then tap Start on the top right corner and set a passcode. Now visitors can only interact with Qminder. If you want to exit Guided Access, just tap the home button three times and then tap End.

6. SET A CLOSING TIME

Our Sign-In iPad can be set to switch to Closed View at the end of your business hour. Click on Closed and type in your closing time. 

Did this answer your question?